What do employment agency Feel Flex and Payt have in common? Both companies invest in personal contact with the customer. This also pays off for Feel Flex. The employment agency has been growing significantly since 2014, which is reflected in the increasing number of invoices. In 2016, the company chose to collaborate with Payt. Alexander Mols, Financial Administration Employee at Feel Flex, talks about the collaboration.
Growth in matches; more invoices
Feel Flex builds the right connection between temporary workers and clients. “We distinguish ourselves through our personal way of working. Temporary workers feel free to drop by for a coffee. We are involved in finding the right match, but we stay in contact after placement,” says Mols. This is something Feel Flex recognizes in the collaboration with Payt. Mols is very impressed by the contact with the people at Payt and their helpfulness.
Since 2014, Feel Flex has grown significantly. “In addition to our headquarters in Veghel, we have opened branches in Leidschendam, Zaandam, Amersfoort, and Best. We place many people in the technical sector. But we also help administrative and production workers find a job. We mediate for unskilled to academic personnel. Besides jobs, we support temporary workers in obtaining training and certificates,” Mols explains.
No worries about invoices
“We deal with various clients, which means we have many different invoices. Before we had Payt, it was a full-time job for our employees to manage everything properly,” says Mols. “Payt’s automation software was a relief for us. The software has taken a lot of work off our hands. Reminders and warnings are sent automatically. Our employees only need to check them. I notice that I spend less and less time on the software myself. You start to trust the software.” Payt relieves the employees of Feel Flex in financial administration, allowing them to continue focusing on finding the right matches.
Of course, it is very pleasant to be able to rely on Payt’s software. But it can also be a disadvantage, Mols says: “I trust Payt so much that I once forgot to double-check whether a customer should receive a reminder. Actually, it shouldn’t have been sent out at all because we had made a different arrangement. Fortunately, this customer understood, and it was resolved with one phone call.”
Customers pay faster
By using Payt’s automatic follow-up, Feel Flex notices that the payment behavior of various customers has improved. “In the beginning, customers, like our employees, had to get used to it. Suddenly they received an email with a payment reminder from Payt. While most customers were used to getting a call from us,” says Mols. “However, our customers also see the positive side. Due to the effectiveness of the software, we have all the necessary information at hand. In the past, customers sometimes lost an invoice. Nowadays, they can find it all online. Not only for us but also very convenient for the customer.” Feel Flex notices that customers often pay quickly after the last reminder. This warning is very effective. “Customers who want to pay, do pay. Customers who often pay late now pay faster due to Payt’s software. Payment behavior varies greatly per customer, but generally, customers pay the invoice within one week.”
