Early detection is a collaboration between essential service companies, such as energy and water companies, and municipalities. When a private customer has a payment arrear, a signal is easily sent to the municipality with just one click via Payt. The municipality can then proactively offer debt counseling to prevent problematic debts. With Payt, this process is automated. You don’t need to perform any manual actions, yet you fully comply with legal obligations.
The benefits of early detection via Payt
- Direct API integration with BKR and Inforing
Thanks to our direct integrations, you automatically report debtors to the municipality. A preliminary check on postal codes is not necessary. Information from the municipality is also directly returned to Payt. When a debtor accepts help, the case is automatically paused. - Smart automation
You determine under which conditions a notification is prepared, such as the outstanding amount, the number of reminders, and the number of contact moments. - Always in control with a clear overview
The early detection module is integrated into Payt. You can see at a glance which debtors have been reported, which municipality they are connected to, and the status of the notification. This way, you always maintain an overview, even with large numbers. - Easy to deactivate where necessary
Are there debtors who should not or do not want to be reported? They can easily opt out via the invoice portal, or you can easily opt them out yourself through their settings. - Support for both early and crisis notifications
You set separate conditions for both types of notifications. Additionally, you can link them to existing steps in your workflow, such as the final reminder or the end-of-service notification. This ensures early and crisis notifications seamlessly integrate with your current processes.
What happens after a signal?
- Debtor accepts help
If the debtor accepts support from the municipality, reminders in Payt are automatically paused. If the help stops later, the process automatically resumes. - Debtor does not accept help
In that case, the regular reminder and collection process in Payt continues as usual. You always remain compliant and efficient.
