“The most common excuse heard in our accounts receivable department was that a debtor had lost the invoice.” Heine de Bruin is co-owner of Health2Work, one of the largest players in the field of ergonomics in the Netherlands – and, since 2017, also in Belgium.
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Since we started using Payt, our customers have 24/7 access to their invoices.
Ergonomics experts
Health2Work provides healthy and efficient work environments for its clients. They do this by advising organizations on ergonomics and delivering suitable ergonomic solutions.
The work environment has a significant impact on job satisfaction. We create a work environment where employees have plenty of energy to perform optimally,” says Heine. “Clarity and no-nonsense is what characterizes our service: a man a man, a word a word. We listen to the needs of our customers and offer targeted solutions. Thanks to Payt, we can also fulfill that promise in our debtor process.
Debtor process is part of the customer journey
Health2Work has been using Payt for a few years. “Our debtor process was not running smoothly,” says Heine when we ask him about his choice for Payt.
“The tasks were performed manually. That is simply more error-prone than an automated process, no matter how well my colleagues do their work. The process stalled too often and invoices were not paid on time. That affected our cash flow.”
But what Heine finds just as important is the experience of his customers. “The debtor process is part of the customer journey. We do our utmost in the preliminary phase to serve customers as well as possible, but we did not have the service level ‘at the back end’ in order. A shame and not good for the customer experience.”
When Health2Work came into contact with Payt, it quickly became clear to the director that the software was going to solve a large part of their ‘struggles’.
After Payt was implemented, things quickly improved. The cash flow got better, and communication with debtors suddenly became smooth and structured. Since we started using Payt, customers never have to wait for a copy of an invoice or a phone call. Instead, they can log into the Payt environment themselves. Moreover, they know exactly what to expect from us: from the first invoice to the final reminder, our process is clear, fair, and perfectly streamlined.
Getting used to it
Of course, it took some getting used to for the colleagues in the administration department; automated debtor management. “Although they retained full control, it still felt as if they were relinquishing it. I understand that, but my motto is: if you always do what you did, you will always get what you got. What we were doing was not sufficient.” Through process improvements, Health2Work has been able to save half an FTE on debtor management. Fortunately, Heine’s colleagues soon saw the benefits of Payt.
They suddenly had time for other administrative tasks. Moreover, Payt had created a comprehensive implementation plan, which made the integration with our accounting program Exact seamless, and we could transfer our debtor management in no time. The support from Payt during the implementation was excellent.
