Frequently Asked Questions about Payt

No, Payt is not a debt collection agency. Payt offers accounts receivable management software that helps businesses get their invoices paid faster by automating the collections process.

You always maintain personal contact with your customer, while Payt supports you with reminders, oversight, and structure.

The owners of Payt are Sander Kamstra, Aziz Al-Harazi, Jelger Gustafsson, Rob Rustenburg, and Jeroen Krosse.

Payt helps organisations automate their accounts receivable management. With our software, you can easily send invoices and payment reminders, and keep track of outstanding balances. You gain insight into your cash flow while maintaining the option to have personal contact with your customer at any time. As a result, invoices are paid on average 30–50% faster.

Payt was founded in 2012 by Sander Kamstra, Aziz Al-Harazi, Merijn Stapert, Rob Rustenburg, and Jelger Gustafsson.

No, Payt has not been sold. The company is independent and is led by the founders and the current management team.

In July 2024, however, it received an investment of €55 million from Partech.

Together, we continue to work on expanding Payt across Europe and investing in artificial intelligence.

For more information, read the article “Payt accelerates European expansion with strategic €55M investment from Partech.“

Payt operates in the Netherlands, Belgium, Germany, the United Kingdom, and Ireland.

Our software is available in multiple languages and tailored to the local market, so you can benefit from efficient accounts receivable management wherever you are.

Payt is suitable for both SMEs and larger organisations. Whether you work in dental care, automotive, accountancy, or another sector.

Check our industry page to see all the sectors we are active in.

Is your sector not listed? Contact us to discuss the possibilities.

Yes. Data security is Payt’s top priority. Our software is ISO 27001 and NEN 7510 certified and complies with all relevant standards for secure data processing.

Unlike a traditional debt collection agency, Payt starts at the very first invoice. We automate the accounts receivable process in a professional and friendly way, helping to reduce the number of outstanding invoices while preserving customer relationships.

Only if necessary can you initiate a collection process directly from Payt.

Absolutely. You can easily schedule a no-obligation demo. We’ll walk you through step-by-step how Payt works and how it can help your organisation get paid faster while spending less time on accounts receivable management.

The cost of Payt depends on the number of invoices you process each month and the features you require. You pay a fixed monthly fee, with no surprises.

Check out our pricing page for a complete overview.

If a customer doesn’t pay on time, you can charge extrajudicial collection costs. These are costs incurred to collect an invoice without involving the court.

For consumer debtors, a final reminder (WIK letter) is mandatory before you may charge collection costs. This reminder must:

• Include a payment term of 14 days
• Announce the amount of the collection costs

You must be able to prove when the WIK letter was sent. In Payt, you can easily check this in the invoice timeline.

The collection process in Payt consists of six phases. These steps are only carried out on business days:

1. First reminder (day 1): Letter, email, and SMS with a payment term of 10 days.
2. Reminder of first reminder (day 6): Automated call, email, and SMS.
3. Second reminder (day 12): Registered email or letter (if no email address is known) with a payment term of 8 days.
4. Reminder of second reminder (day 17): Email and SMS.
5. Notice of default (day 21): Letter, email, and SMS with a payment term of 5 days.
6. Pre-litigation phase (day 27–31): Final reminder about the end of the collection process. If no payment is made, the case can be forwarded to a bailiff.

On day 31, a pre-litigation letter is sent with a payment term of 3 days. If the debtor still does not pay, the case can be transferred to a bailiff. In Payt, you can choose a bailiff per case or set one as the default for all collection cases after the notice of default.

Sometimes a customer may not be able to pay an invoice in one go. In Payt, you can easily offer a payment arrangement. This gives your customer the flexibility to pay in instalments while you still maintain control over the payment.

With a payment arrangement, you decide:

• Whether it applies to a single invoice or multiple outstanding amounts
• Whether the customer pays in fixed instalments, on a fixed day of the month, or in agreed amounts
• How long the arrangement will run and how you want to round the amounts

Once the arrangement is set up, the customer automatically receives an overview of the payment dates by email. For each instalment, they’ll receive a timely reminder, optionally with a payment link.

You can also choose to:

• Propose an arrangement to your customer yourself
• Allow your customer to propose one, which you can easily approve or reject

During the term of an arrangement, regular reminders are temporarily paused. This keeps communication clear and professional.

Yes — in Payt, you decide exactly when invoices and reminders are sent. This way, the invoicing process always fits the way you work.

You can set, for example:

• When the first reminder is sent (e.g., 7 days after the due date)
• How many reminders a customer receives before the process is completed or a follow-up step is taken
• The interval between reminders (e.g., every 7 or 14 days)

You can also choose on which days invoices and reminders may or may not be sent. For instance, you can exclude Sundays or public holidays.

Tip: Prefer to send reminders only on days when your accounts are up to date? You can easily set that too.

Yes, you can.

With grouped reminders, you send your customer a single reminder covering multiple outstanding invoices. This is especially useful if your customers often have several invoices open at the same time.

You decide when to use grouped reminders:

• From the first reminder (right from the start)
• Or only with the final reminder (as an extra nudge)

You can also choose whether this applies to all customers or only to specific groups based on payment arrangements (such as monthly billing or project invoices).

Payt automatically ensures that only relevant invoices are included in the grouped reminder, such as:

• Invoices that have already been sent
• Invoices with an outstanding amount (including credit notes)
• Invoices not part of a payment plan or collection process

You can also set how often grouped reminders are sent. By default, this is no more than once every 7 days, helping you avoid overloading your customers while keeping communication professional.

With grouped reminders in Payt, you not only automate your follow-up process but also make it easier for your customers to stay on top of their payments and settle them faster.

With Payt, you can easily send invoices via the Peppol network – a secure European network that delivers e-invoices directly into your customer’s accounting system. This helps prevent errors, speeds up processing, and ensures compliance with an increasing number of (international) government regulations.

What is Peppol?
Peppol is a network that enables the secure electronic exchange of invoices between different accounting and invoicing systems. Payt fully supports this.

What do you need?
To use Peppol invoicing with Payt, you must:

• Use UBL invoices (the standard for e-invoicing)
• Have a valid Chamber of Commerce (KvK) registration number in your account details
• Preferably follow the BIS V3 format (a widely used UBL structure)

Our support team will be happy to assist you with the technical setup.

How to set up Peppol
You can activate Peppol easily via our service desk. You choose whether to use it for all your customers by default or only for specific debtors.

For individual customers, you can enable it per debtor, for example, based on their KvK, OIN, or VAT number.

What will your customer see?
Once the invoice has been sent via Peppol, it is delivered directly into your customer’s accounting software. In the invoice timeline within Payt, you will see confirmation that it was sent via Peppol.

Peppol with Payt means: less manual work, faster processing, and a future-proof way of invoicing.

Note: Using Peppol may incur additional costs, depending on your agreement with Payt.

Payt sends emails on behalf of your organisation to customers regarding outstanding invoices. These emails are clear, professional, and tailored to your preferences.

You can choose whether to address your customers formally (“you/your”) or informally (“you/your” in a more casual tone). This can be easily set in your account’s language settings.

The emails are designed in your own branding (including logo if desired) and contain clear, concise texts. These are based on years of experience and are aimed at encouraging prompt and friendly payment.

Would you like to adjust the wording? This can be done in consultation with our service desk. Together, we ensure the communication matches your tone of voice and remains effective.

With Payt, you can be confident that your communication with customers is professional, clear, and carefully managed.

In Payt’s invoice portal, your customers can view their outstanding invoices and take immediate action. This makes it easier for them to pay and keeps communication simple and professional.

Depending on the settings in your account, customers can perform the following actions:

Standard features

• View the invoice as a PDF
• See invoice details
• Leave a message or question via the portal

Pay the invoice
If your account is connected to a payment provider (such as Mollie or Adyen), customers can pay online directly via iDEAL or other payment methods. This reduces the risk of delayed payments.

Request or accept a payment plan
Depending on your settings, customers can take various actions to pay in instalments:

• Create their own payment proposal
• Accept a pre-set payment plan

This saves you time while giving customers flexibility, without losing control.

Update their email address
If a customer’s email address has changed, you can allow them to update it themselves in the portal. You will receive a notification in your dashboard so you can verify it and update it in your accounting system.

In addition to invoicing on account, Payt also supports direct debit. This way, you automate not only your invoicing but also the payment process, through a payment order executed directly by your Payment Service Provider (PSP).

What is direct debit?
With direct debit, you authorize Payt to submit payment requests to your bank on behalf of your organization, via a connected PSP. You decide how many days after the invoice date the payment should be collected automatically. Payt then ensures the correct timing and follow-up.

How does it work in Payt?

• You connect Payt to a PSP such as Mollie or Twikey (you’ll need your own account for this).
• Customers can grant their authorization via the invoice portal.
• Payt processes the direct debit attempts automatically and adjusts the communication accordingly.
• For example: if a payment is reversed, your customer will not receive a standard reminder, but a tailored email explaining the failed direct debit.

Why choose direct debit?

• Your invoices are paid faster without extra steps for the customer.
• You reduce the risk of forgotten or late payments.
• You keep full control over communication and follow-up within Payt.

Direct debit is always set up in consultation with a Payt specialist, ensuring it fits seamlessly into your processes and accounting.

With Payt’s reports, you get instant insight into your customers’ payment behavior and the performance of your accounts receivable management. You’ll see not only how quickly your invoices are paid, but also where delays occur and where there’s room for improvement.

What exactly can you view?

• Outstanding balance and revenue
  See, month by month, how many invoices remain unpaid and what your total revenue was.
• Payment behavior and DSO (Days Sales Outstanding)
  Discover how many days, on average, customers pay late, weighted by invoice amount. The DSO graph shows trends in payment behavior, helping you adjust in time.
• Invoices by step in the process
  See exactly which stage each invoice reaches in the receivables process. This reveals where most payments happen—whether after the first reminder or much later.
• Creditworthiness information
  Check the credit rating of your business customers through an integrated connection with Creditsafe, so you know who you’re doing business with in advance.

You don’t need to be an Excel expert—these insights are available instantly in clear charts and dashboards.