Imagine not only being able to process invoices automatically but also having the follow-up done automatically? In this blog, Sander Kamstra, knowledge expert and director of Payt, explains what the next step after e-invoices entails. A step that also includes personal contact with debtors!
Dutch companies are around the European average when it comes to sending e-invoices, writes CBS. These companies ‘reduce their paper consumption and lower their shipping costs.’ And, as the bureau writes, with fully automated invoice processing, the efficiency gains for companies increase and the chance of administrative errors decreases.
The next step: automation of debtor management
“Efficiency gains are not only achieved with fully automated invoice processing. Automating your debtor management also yields the same results. You get paid faster and spend less time on it,” says Kamstra, debtor management expert and director of Payt.
Kamstra observes that many companies, especially in SMEs, handle debtor management alongside daily operations. “That’s logical: there is so much to work on in the company! By automating repetitive administrative tasks – such as sending a reminder – efficiency gains can be quickly achieved,” says Kamstra. “Taking administrative tasks off your hands gives you and your employees time for more important matters: attention to customers who need it more or larger challenges. It also reduces work pressure.”
Smart software not only takes repetitive tasks off your hands. It also gives you full control over the process. Think of pausing a reminder process or offering a payment arrangement. The consistent way of reminding ensures better payment behavior from your debtors and contributes to your customers’ appreciation of your company.
Maintaining personal contact
Isn’t automation synonymous with losing personal contact? Kamstra is adamant: “Certainly not. Good automation of debtor management should actually support the customer relationship. Think, for example, of communicating with your customer per invoice, and having all communication about the invoice in one place. Efficient and personal!”
