Faster payments, labor savings, and more structure in the accounts receivable management of Mobility Service

Every day, approximately 3,500 cars from Mobility Service drive on Dutch roads. The business leasing company from Eelde helps its customers with a suitable mobility solution; from full operational lease and net operational lease to purchasing an entire fleet. “Flexibility is characteristic of Mobility Service,” says Inge Mier, Financial & Operational Director. “Both in our services and in our customer service. If a customer calls asking if we can have a car ready for them that afternoon, we do it.”

Everything flexible

The leasing company is doing well in the flexible sector. “That’s because companies can just as easily enter into a short lease as a long lease contract with us,” Inge explains. “Many of our customers have a mixed workforce. Such a company wants a long lease contract for permanent employees, but a short lease contract for temporary staff.” Not every leasing company offers this possibility, which is why Mobility Service is doing well in the flexible sector. “We count many staffing agencies among our clientele.”

That Mobility Service is a progressive leasing company is evident not only from its services. The company was one of the first customers of Payt. “Although I wasn’t working at Mobility Service at the time, I know that Payt played an important role in optimizing our debtor management,” Inge says. Previously, the company did everything manually. Every few weeks, they would print out the debtor list and call everyone who hadn’t paid the invoice within the payment term.

Transparent and Clear

The financial director, previously working in accountancy, was pleasantly surprised by Payt. She says: “When I started at Mobility Service, my colleagues had already been using the software for a year. Payt makes debtor management very transparent: you can see exactly when the last action was and what the customer-specific follow-up action will be.” Inge’s direct colleagues almost all work part-time and therefore alternate contact with debtors. Despite this, contact runs smoothly thanks to Payt. The note-taking functionality of Payt helps with this; you can immediately see if a colleague has had contact with a customer and what was agreed upon. “Moreover, it is personally convenient for me that you also build a complete dossier of communication with the debtor,” says Inge. If a customer does not pay the invoice and reaches the final stage, the case ends up on the desk of the financial & operational director.

The online collection process of Payt, which customers can use as a follow-up to the debtor process, is not yet widely used by Mobility Service. Inge: “For us, it’s difficult when we end up in such a situation. Our customers pay in advance. Before the new invoice arrives, the previous invoice must be paid. If that’s not the case and we end up in a collection process, we also take other measures, such as reclaiming the car. That’s obviously not what we want; you prefer to continue the contract. In fact, a collection process means the end of the customer relationship for us.”

1000 debtors, 10 hours per week

In addition to a structured debtor process, both internally and externally, Payt has also ensured significant work savings at Mobility Service. Inge explains: “My colleagues spend about two hours a day on debtor management, which is 10 hours a week. Considering we have over 1000 customers, that’s really remarkably little. Especially given the fact that we still make relatively many calls to our customers. The last reminder is always a bit less friendly in tone. We have chosen this ourselves, but at Mobility Service, we find the customer relationship extremely important. That’s why we always call our debtors when the last reminder is sent to the customer. Often, not paying an invoice is not due to unwillingness, and it’s unusual and noticeable when a specific customer doesn’t pay. Then we want to personally find out the reason for that. But if we didn’t do this and just let Payt’s software run its course, debtor management would take even less time.”

Perfect for accountants

Due to her background, Inge Mier has many relationships in accountancy.